Shipping & Delivery

We do ship our products in the USA using common freight carriers, LTL Freight carriers, UPS, Fedex, USPS. Delays in production and shipping may occur, If a delay occurs, don’t panic. We work hard to get your purchase to you as soon as humanly possible. We takes great care to insure that every product that we sell meets the highest standards of quality and craftsmanship. Please keep in mind that we work with individually hand crafted, made to order items that go through multiple fabrication steps, all of which are susceptible to unforeseen complications and/or damage. In most cases, delays occur due to busy seasons, holidays, production delays, unforeseen custom order complications, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Under no circumstances will Moorish Architectural design be responsible for any consequential damages resulting in order completion or shipping delays. Moorish Architectural Design will do the best to deliver customer's orders in timely manner. Estimated delivery date is approximate, Moorish Architectural design is not responsible for any delays caused by strike, war, embargo, government orders, acts of civil or military authorities, act of god, fire, weather disaster, loss or breakdown of carrying vessel, customs & border protection inspection, national & religious holidays, and anything else in this nature.

Immediately upon delivery please review the shipment for accuracy of materials ordered, including quantity, quality, and color, and for any shipping damage. Contact your sales representative immediately if any problems exist. All freight damage claims must be presented in writing to Moorish Architectural Design. and any delivery carrier within five (5) days of receipt of material. Any damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. Purchaser is responsible for additional freight costs associated with shipments en route for: 1) re-consignment fees for changing delivery address; 2) re-delivery fees where failed delivery attempts occurred; 3) additional expediting and/or special delivery requirements. Moorish Architectural design assumes no liability for direct, indirect, special or consequential damages, lost working time, or any expenses that relate directly or indirectly to variations in delivery dates and times or in the event of a delivery being delayed, postponed or incorrect.

Free shipping is only:

For most Moorish tiles orders with a minimum order of 50 sq/ft of tiles
For most Mediterranean tiles orders with a minimum order of 20 sq/ft of tiles
For most lighting fixtures
All other products, shipping fee will be added to your order

For more info contact customer service at (415) 702-9617

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